No matter how carefull you are with your computer, problems will eventually occur. The reasons are varied and many:

• System files become corrupted
• Hardware conflicts occur when two components compete for the same resourses
• Misconfigured software & hardware
• Overly fragmented hard drive

Problems occur when something in the system has changed such as adding a piece of hardware or installing software. Sometimes the problem takes a while to surface; perhaps the file that got corrupted isn't used for a month after the change occured. This can cause many problems to seemingly appear from nowhere.

When trying to toubleshoot a problem it is important to think back to when the problem started and what changes where made to the system just previous to that. That is where you should begin.

If you cannot diagnose and fix the problem yourself and you need to call us please have the following info ready:

• Description of problem
• Operating system
• Description of computer
• Make and model
• Processor speed
• Amount of memory and hard drive size
• Any changes made to computer prior to the problem surfacing

And remember, before attempting any troubleshooting, backup your data (to paraphrase Smokey the Bear, only you can prevent data loss)!!

Feel free to give us a call, and remember — we make housecalls !